Terms of Service

3.1 Account Creation

To access the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Authentication

We use secure authentication to protect your account. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

4.1 Subscription Plans

We offer various subscription plans with different features and credit allocations. Current plans and pricing are displayed on our website. Each plan includes a monthly allocation of credits for competitor monitoring operations.

4.2 Credit System

• Credits are used for scraping competitor stores
• Credits are granted at the beginning of each billing period
• Unused credits expire at the end of each billing period
• Failed operations are automatically refunded
• Credit usage is visible in your dashboard

4.3 Billing and Renewals

• Subscriptions automatically renew unless cancelled
• We will notify you of price changes at least 30 days in advance
• Payments are processed securely by our payment processor
• All prices are in USD unless otherwise specified

4.4 Free Trial

We offer a 7-day free trial for new users:

• Full access to Starter plan features during the trial
• No payment information required to start
• At the end of the trial, choose to subscribe or your account will be limited

4.5 Cancellation and Refunds

• Cancel anytime through your account settings
• Access continues until the end of your billing period
• Refunds available within 14 days of initial purchase
• No refunds for partial billing periods

5.1 Permitted Use

You may use our Service to:

• Monitor publicly accessible competitor store information
• Track pricing and product changes for competitive analysis
• Set up alerts for your business decision-making
• Export data for your internal business use

5.2 Prohibited Activities

You must NOT:

• Use the Service for any illegal or unauthorized purpose
• Access stores requiring authentication without authorization
• Use collected data to harass, defame, or harm competitors
• Resell or redistribute the Service or data without authorization
• Attempt to circumvent usage limits or manipulate the credit system
• Interfere with or disrupt the Service

5.3 Fair Use

Our Service is designed for reasonable business use. We reserve the right to implement rate limiting, suspend accounts with excessive usage, or contact you about usage affecting service performance.

6.1 How We Collect Data

Our Service collects publicly available information from competitor e-commerce stores, including:

• Product listings, prices, and availability
• Collection and category information
• Publicly displayed store metadata

6.2 Data Accuracy

While we strive for accuracy, we do not guarantee that collected data is complete, current, or error-free. Competitor stores may change their information at any time, and there may be delays in detection.

6.3 Platform Limitations

The Service operates within constraints of third-party platforms. We cannot guarantee continuous access to any store, specific data collection frequency, or availability of historical data.

7.1 Our Rights

All rights, title, and interest in the Service, including software, text, images, logos, and trademarks, are owned by Rivalert or our licensors.

7.2 License to Use

Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service. This license does not include rights to:

• Modify, copy, or create derivative works
• Reverse engineer or decompile the Service
• Sublicense, sell, or transfer your access
• Use the Service to build a competing product

7.3 Your Data

You retain ownership of data you input into the Service. You grant us a license to use this data solely for providing and improving the Service.

9.1 Disclaimer of Warranty

The Service is provided "as is" and "as available" without warranty of any kind, either expressed or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy of data, or uninterrupted service.

9.2 Limitation of Liability

In no event shall Rivalert be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities.

Our total liability shall not exceed the greater of: the amount paid by you in the past 12 months, or $100 USD.

9.3 Business Decisions

The Service provides competitive intelligence for informational purposes only. We are not responsible for any business decisions you make based on data obtained through the Service.

11.1 Termination by You

You may stop using the Service at any time. Cancel your subscription and delete your account through your account settings.

11.2 Termination by Us

We may suspend or terminate your access immediately if:

• You violate these Terms
• We suspect fraudulent or illegal activity
• Your payment fails and is not resolved
• We discontinue the Service
• Required by law

11.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• Unused credits are forfeited
• Your account and data may be deleted after a reasonable period
• No refunds for unused subscription portions

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the Korean Commercial Arbitration Board (KCAB).

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rivalert regarding the Service.

13.5 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or acquirer.

13.6 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.